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Below you’ll find answers to our most frequently asked questions. We’ve covered everything from delivery through to pool installation, however if you have any further questions or would like to talk to a pool expert please call us on 1300 353 684. We would be happy to help you.
Once you have completed your order it will take us around 5 working days to get it packaged and ready for dispatch.
Once the order is ready for dispatch we contact you to confirm the courier and provide you with a consignment advice.
Delivery time depends on your location, however most orders to major metro or regional cities / towns on the East Coast are delivered in 2-5 business days.
Deliveries to Western Australia, Tasmania and outer regional and remote areas will take longer.
Delivery is calculated based on the type / size of pool you order and your location.
Delivery charges are automatically calculated in the shopping cart, and displayed before you complete your order.
We have tried to keep delivery charges as low as possible
We deliver Australia wide! We've sent pools to all corners of Australia over the past 35 years!
If you live in a remote or small regional area please contact us before placing your order so we can check delivery costs and time.
Yes, we are very happy to take orders over the phone. Please call us on 1300 353 684
Yes, please contact us and we will provide you with a written quote. Please let us know which pool you would like included on the quote, along with your delivery address.
Atlantis Pools does not supply fibreglass tubs or concrete swimming pool shells.
We specialise in the affordable Modular pools with a resin and steel structure and an internal heavy-duty vinyl liner, which are flat-packed on pallets to freight Australia wide.
Modular pools are available in Colorbond Steel or Resin Saltwater models:
Colorbond pools are the traditional 40 year old, above ground steel pools designed for use with powder chlorine.
Resin Saltwater pools are the modern day popular pools, with resin frames & PVC or stainless steel components that are highly resistant to corrosion. These are designed for use with automatic salt water & mineral sanitising systems; with the main benefit of reducing your pool chemistry and maintenance.
All the pools we offer are designed and made by quality Australian manufacturers.
We sell modular Australian designed and made pools.
Modular pools have a number of advantages as they can be:
1) Easily transported on pallets Australia wide
2) Need very little pathway access to carry the components to the site
3) Can be installed quickly even on difficult narrow sites (with options for in-ground, sloping, semi in-ground & fully in-ground installation depending on the pool chosen).
4) Being lightweight, they are ideal to build on most site conditions:
Our range includes pools which are engineer certified to build 100% above ground, on top of the soil, into sloping sites, Semi in-ground or completely in-ground with a sand:cement backfill.
Please check the product descriptions to find the pool that meets the needs of your site and installation method.
Yes, all the pools we offer are covered by an extensive warranty. Most pools are covered by a industry-leading 10 year pro-rata manufacturer warranty.
You can view the full warranty policy here.
Yes, All pools in Australia need the relevant approval from your local councils. There are a few ways you can obtain an approval either by an application with your local council or engaging a private certifier to carry out the approval for you. We can assist you with this process by drafting your site plan drawings and providing engineering specifications. Send us your site plan and we will start with a preliminary draft drawing for you free of charge.
Our range includes pools which are engineer certified to build 100% above ground, on top of the soil, into sloping sites, Semi in-ground or completely in-ground with a sand:cement backfill.
Please check the product descriptions to find the pool that meets the needs of your site and installation method.
Our pools can be built by DIY installation. If you are a regular handy person with some experience using power tools and leveling sand you will be able to use our comprehensive “Atlantis Pools” DIY instruction manual and the Sterns DVD to install your pool.
PS: You might want to ask 2 or 3 friends or family to help you out!
An Above ground pool is ideal for sloping sites as they can form part of a retaining wall. The pools can be excavated into a site and be above ground on one side and in the ground on the other!
If you have little or no access to your yard this is usually not a problem as there are many options with smaller bobcats and diggers for your leveling or excavation, hand digging is also another option. The pool is delivered in modular boxes that can be transported on a trolley or a wheelbarrow to your pool site location, even two people can carry them through the house!
Freshwater pools or chlorine pools require the addition of either Powder chlorine or AquaFresh (chlorine free) sanitiser to be manually added to the pool once a week.
Saltwater pools require an initial dose of salt to be added to the water once the pool is full. And additional piece of equipment is required called a saltwater chlorinator which once set up will automatically convert the saltwater passing through the cell to chlorine to destroy bacteria. This is the most popular option as it is virtually automatic.
Please complete the form and we will be in touch…